Privacy Policy
Effective Date: October 15, 2026
1. Introduction
Welcome to Lico Sign.
Shenzhen Licosign Co., Ltd. (“Lico Sign,” “we,” “us,” or “our”) is a manufacturer and supplier of custom commercial signage, including LED signs, pylon signs, monument signs, gas station signage, illuminated letters, canopy signs, and other custom signage products.
We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, submit an inquiry, complete our Facebook or Instagram lead forms, or communicate with our team.
By using our services, you acknowledge the information provided in this Privacy Policy.
2. Information We Collect
We may collect personal information that you voluntarily provide when contacting us, requesting a quotation, submitting a lead form, or placing an order.
This information may include:
- Full name
- Company or business name
- Email address
- Phone number
- Business or project location
- Product interests and signage requirements
- Project drawings, logos, photographs, and dimensions
- Delivery information
- Messages and other information you provide during business communications
When you visit our website, we may also collect certain technical information, such as your IP address, browser type, device information, website usage data, and cookies, depending on the technologies enabled on our website.
3. How We Use Your Information
We collect and use personal information for legitimate business purposes, including:
- Responding to customer inquiries
- Providing custom product quotations
- Preparing preliminary signage designs and 3D renderings
- Discussing project requirements and specifications
- Processing and managing customer orders
- Arranging production, shipping, and delivery
- Providing customer support and after-sales services
- Improving our website, products, and customer experience
- Complying with applicable legal and regulatory requirements
We may contact you by email, phone, or other communication channels you have provided to discuss your inquiry or project.
Where required by applicable law, we will obtain appropriate consent before sending optional marketing communications.
4. Facebook and Instagram Lead Forms
Lico Sign may use Facebook and Instagram advertising forms to collect inquiries from customers interested in our products and services.
When you submit one of our lead forms, we may receive information such as:
- Your name
- Email address
- Phone number
- Company or business information
- Project location
- Products or services you are interested in
- Additional answers you provide in the form
We use this information to understand your signage requirements, prepare quotations, provide preliminary design assistance, and communicate with you about your project.
Information submitted through Meta platforms may also be processed by Meta according to its own privacy policies.
5. Custom Design and Quotation Requests
When you request a custom quotation or preliminary design, we may ask you to provide additional project information.
This may include your brand logo, existing signage photographs, installation location, measurements, design preferences, or technical drawings.
We use these materials to evaluate your requirements and prepare suitable product recommendations, quotations, or preliminary design concepts.
We may retain relevant project information for business communication, quotation management, order processing, and customer service purposes.
6. Information Sharing and Third-Party Services
We may share relevant personal information with trusted third-party service providers when reasonably necessary to operate our business.
These may include:
- Website hosting and technical service providers
- Business communication and email service providers
- Customer relationship management service providers
- Shipping and logistics companies
- Payment processing providers
- Service providers assisting with design, production, or order fulfillment
We may also disclose personal information where required by applicable law or lawful government requests.
We seek to limit such sharing to information reasonably necessary for the relevant purpose and to protect personal information through appropriate measures.
7. International Data Transfers
Lico Sign is based in Shenzhen, China, and provides products and services to international customers, including customers in the United States and other countries.
Personal information collected through our website, online advertising, or business communications may be transferred to, accessed from, or processed in China or other countries where our service providers operate.
Data protection laws may differ between countries.
Where applicable, we take appropriate measures to protect personal information during international processing and transfers.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.
Access to customer information is limited according to legitimate business needs.
However, no method of electronic transmission or storage is completely secure, and absolute security cannot be guaranteed.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including managing inquiries, providing services, maintaining business records, and meeting applicable legal obligations.
Retention periods may vary depending on the nature of the information and the relevant business or legal requirements.
When personal information is no longer required, we take reasonable steps to delete, anonymize, or otherwise appropriately dispose of it.
10. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, improve user experience, measure website performance, or support analytics and advertising where these features are enabled.
Depending on your browser and the technologies used on our website, you may be able to manage or disable certain cookies through your browser settings or available website privacy controls.
Where required by applicable law, we will provide additional information and choices regarding non-essential cookies and tracking technologies.
11. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Withdraw consent where processing is based on consent
- Object to or request restrictions on certain processing activities
- Opt out of certain marketing communications
- Exercise other privacy rights available under applicable law
You may contact us using the information provided below to submit a privacy-related request.
We will review and respond to requests in accordance with applicable legal requirements.
12. Marketing Communications
We may communicate with customers regarding their inquiries, quotations, orders, and related services.
Where permitted by applicable law, we may also provide information about relevant products, services, or company updates.
You may request to stop receiving optional marketing communications by contacting us.
Requests to stop optional marketing communications will not prevent necessary communications regarding existing orders, ongoing projects, or legal obligations.
13. Children’s Privacy
Our products and services are intended for businesses and adult customers.
We do not knowingly direct our business services to children under the age of 18.
If we become aware that we have collected personal information from a child in circumstances where such collection is not permitted, we will take appropriate steps to address the information in accordance with applicable law.
14. Third-Party Websites
Our website may contain links to third-party websites or services, including social media platforms and external business resources.
We are not responsible for the privacy practices or content of websites operated by third parties.
We encourage users to review the privacy policies of third-party services before providing personal information.
15. Contact Information
If you have questions about this Privacy Policy, how your personal information is handled, or wish to exercise your applicable privacy rights, please contact us.
Company Name: Shenzhen Licosign Co., Ltd.
Brand Name: Lico Sign
Location: Shenzhen, Guangdong, China
Email: connie@licosign.com
We will review privacy-related inquiries and respond in accordance with applicable requirements.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technologies, or applicable legal requirements.
Any updates will be published on this page with a revised effective date.
We encourage visitors to review this Privacy Policy periodically.